“People who work with teenagers often say, oh, they are hard to reach, they’re non-compliant," she says. "But the thing that’s hard to reach are the way those services are designed. The U.S. healthcare system is designed by adults, for adults. Here, we ask them, what are typical barriers that will keep you away? Often, it’s an issue of privacy." Mount Sinai “loves parents,” Diaz says, and she thinks treatment is most successful when they’re involved in the process. The doctors work to ensure they don’t make adults feel like the enemy, while also striving to make teens comfortable. But the clinic is free, private, and accessible to patients who don’t believe that’s an option.