When we do meet, I find an outgoing guy in his sixties, with slicked-back white hair and rimless glasses. He's affable and speaks with a twinge of both his Cincinnati heritage and his years in the navy (which is to say his "ma'am" in enunciated with equal parts drawl and military crispness). Lusk worked for three years as an air traffic controller aboard the USS John F. Kennedy, a 60,000-ton aircraft carrier that was home to eighty jets and their crews. He liked the gig so much he decided to make a career out of it in the private sector. It can take months and months to get your FAA credentials, though, so he spent the interim working as a flight attendant for Pacific Southwest Airlines. It was an illuminating study in human behaviors and needs, he says. And that, more than any‑ thing, comes in handy at his current occupation.