You might be tempted at this point to reassure yourself that this was just one rogue company violating the law. To some extent, you're right, except for that part about the law. WEN didn't actually have to prove that its product was safe for human use before marketing it as natural and gentle. And when their cleansing conditioner didn't so much cleanse hair as it did remove it, they weren't required to report that to anyone. Or even report that people were reporting anything. We don't know what WEN did with those 21,000 reports, but telling the FDA definitely wasn't on the agenda.