Featured in customer service
This chatbot will deal with Comcast customer service for you
Trim wants to save you money—and potentially hours of despair
We’ve Made Machines Smart–And Now We’re Making Them Angry
They could make customer service agents more prepared to deal with your wrath
In Time For The Holidays, Stores Add Robot Sales Clerks
I need stocking stuffers, Hal.
Robots Are Already Figuring Out Your Personality
All the better to make you comfortable.
North American Hotel Workers Are More Likely To Sabotage Rude Customers
Researchers examine cross-cultural differences between how hotel staffs react to abuse.