User Forum Posts

This issue should be resolved. If anyone is still seeing the error, please let us know at webmaster@popsci.com

Great - seems like most folks can log in now. We're looking into the issue some people seem to be having with the cookie expiring. FYI - you won't have to do each step of the test process when you want to log in again - no need to log out if you're already logged in now that it's working. That was just to make sure everyone got a fresh start for the test.

Thanks everyone for the suggestions. We'll be tweaking things a lot in the coming weeks and it's great to have user feedback. As per the login/portfolio access problems some are having - there is another thread addressing these. We have not been able to provide an ETA because we are still investigating the problem—I know everyone would love to know exactly when things will start working normally again for everyone (myself included!) but unfortunately it's the nature of the beast to have to investigate why a given problem is happening before a plan to solve it can be put together. The confusing part is that we're seeing the majority of user accounts working normally, so we're having to do a bit of searching to find why some are not behaving as they should, which is a problem we did not encounter in our extensive pre-launch testing. We are working long hours getting everything up to speed here, and there definitely isn't one single moment where everyone "clocks out" every day. Also keep in mind that PPX is only one piece of our entire site relaunch—a very important piece, of course, but there are a ton of moving parts involved in this process which all require attention. Thanks so much for everyone's patience as we work out the kinks. Once everything settled, we're confident that everyone will love the new features on popsci.com and PPX.

Yes - we apologize for any outages in the transition but everyone here is working actively to resolve any outstanding issues. If you cannot login, see your portfolio or make trades at the moment sit tight—we'll have everything back running smoothly in no time. Thanks everyone! John