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I'm a "self-made" IT guy in the office... the way I made myself an IT guy is by trying to figure out how to fix just about any IT problems i or my officemates encounter... and the quickest way to do just that is to search google for IT forums (you must first narrow down the problem like "lexmark wireless not communicating mac" and enter them in google) then check out the results that shows the complete sentence of your problem (i.e. My lexmark wireless printer not communicating with my ibook, things similar to that)get the forum results and see if there's any replies that might suggest solutions. My point is...we may never be a computer expert to identify and diagnose tech problems... but there's a huge possibility that somewhere out there had the same if not exactly identical to problems you may have and had asked somebody else who know the solution. You will just have to mine the information and DIY. But beware... do it at your own risk... but most of the time, you'll get it fixed... for FREE! and the best thing about it is... it takes you 1 step closer to be an IT expert yourself.