North American Hotel Workers Are More Likely To Sabotage Rude Customers

This has got to be the some of the worst data ever. Two cities? Survey asking hospitality workers about hospitality workers? I don't even know where to begin.

This makes sense, and it should be true. But, from 25+ years in hospitality service I have learned that there is a rule about rude people-be the nicest with the ones you like the least. Unless you want to have them in your face forever. Excellent comment, Mr. Mad!!

Another $hitty article goes down for the record book. So 82 people in Vancouver can be used to generalize behavior in the whole North America? What was that thing about stereotyping? Oh yeah, NOT to stereotype people.

In addition, the article states, "The Vancouver staff was 20 percent more likely to seek sweet revenge by serving cold food or giving the mean customer a bad time in some other way" 20 percent more likely than what?

"if you're in North America, you especially shouldn't do that because the staff will spit in your food so fast your head will spin" Where is the evidence supporting this? My head will spin? Really? Proof it.

Where is the integrity in the article? I have yet to see one.

The right thing to do is to delete this stupid article and never post anything like this in the future...

F.u.c.k.i.n.g. Idiot.

Crappy data, yes. Invalid data, no.

I've worked in various hotels (Hilton, Marriott, and smaller chains) as I've put myself through a Master's in Engineering. I can't say much for China, but I can vouch that in the 3 different states where I've done hospitality, the conclusions are true. If you're an ass, I'll find some way to ruin your stay, as would most of my coworkers.

I could always put them in a room next to the ice machine or next to the room full of drunk wedding attendees. It also might take an hour or so for you to get the 4 extra towels, 5 extra pillows, and extra comforter that you so desperately need.

re: xtrinsomnia
-20% more likely to give you bad service than if you had been a normal guy.

-"head spinning" is a figure of speech. The author is not alluding to the magic qualities of hotel-workers' saliva.

-Integrity is not a numerable object. It would be more proper to say "I have not seen [any]"

-the "right thing" might also be to not read PopSci if it is so terribly irritating.

Sure, china workers might not put any secret sauce in your noodles for being rude, but they will hack you laptop while you sit there and wait for lunch with no rude prompting at all, lol.

They won't just spit they will piss and poop in your food as well. Americans can be such jerks. A slight offense is almost always met with a much larger nastier reaction.

So much for the theory there is always an equal and opposite reaction to every action.

In America it's more like ten-fold escalation.

Gizmowiz is right, the more the person is pissed off, the worse they will do to the food. (they usually get fired pretty quick)

under paid minimum wage workers living in one fo the most expensive and overvalued(20-30%) cities in the world (Vancouver) who are.. wait for it... already frustrated and hate their jobs.. who are employed in a social work envirnoment where fraternising and peer pressure encourages workers to act out already...

..workers who make their earnings in TIPS who can guage their potential income within the first 10 seconds of interacting with a customer...

yeah.. go figure.. jerks who treat waitresses like slaves; 18th century serving staff; beneath their own social standing; verbal stress releavers or sexual objects will get their food spit in.

go figure ...